Centralized Net Promoter Score (NPS®) Program

The Centralized NPS® Program by Feedback180° is designed for brands with multiple service points or franchises to maintain service quality and measure customer loyalty. It consolidates NPS® data and feedback, providing insights at employee, branch, or transaction levels. With AI-driven analysis and real-time case management, it ensures swift responses to customer concerns.

Additionally, Feedback180° offers quarterly summary reports, helping businesses understand and analyze NPS® results. This tailored service distinguishes itself from standard NPS® systems, emphasizing the importance of using NPS® insights to drive business improvements and build lasting customer loyalty.

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Questionnaire Design & KPIs

  • Develop and deploy targeted NPS® surveys tailored to your audience. Define, monitor, and align Key Performance Indicators (KPIs) with business objectives. Streamline survey creation and track performance metrics in real-time, ensuring continuous progress toward corporate goals.

Centralized NPS® Data Collection & Analysis

  • Centralize NPS® scores and feedback from multiple sources into one unified platform. Leverage AI-powered analysis to uncover actionable insights across various dimensions, such as employee performance, branch operations, and transactional touchpoints, enabling data-driven decisions and targeted improvements.
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Real-Time Issue Resolution & Actionable Insights

  • Empower teams with real-time case management to address customer concerns instantly. Drive proactive, data-driven decision-making using NPS® insights, ensuring swift resolution and continuous improvement in customer experience.

Continuous Improvement & Customer Loyalty

  • Promote ongoing service enhancements through proactive feedback management. Strengthen customer loyalty by identifying opportunities for improvement and fostering long-term, meaningful relationships with customers.
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Add-on Services: Quarterly Summary Reports

  • Deliver comprehensive quarterly NPS® reports with a focus on actionable insights. Help businesses analyze performance trends and leverage data-driven strategies to enhance services and achieve continuous improvement.

Integration with Existing Business Systems

  • Feedback180°’s Centralized NPS® system integrates smoothly with other systems you are using, such as CRM, customer support tools, or marketing platforms. This ensures that NPS® data is accessible across the organization, allowing all departments to use this data to strengthen customer relationships.
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'Word-of-mouth'
- the top trust factor.

83% of consumers prioritize recommendations for products and services from family, colleagues, and friends over other channels.

Cheaper to retain loyal customers

Building customer loyalty and retaining existing customers saves 5 times the cost of acquiring new ones.

Increased Revenue

Studies show that improving your NPS® score by just five points can lead to a revenue increase of up to 2.4%.

Why Choose Feedback180°?

Comprehensive Reporting and Expert Support

In addition to comprehensive reports and dashboards, Feedback180° offers consulting services to help you understand NPS® data and develop effective strategies for business improvement.

User-Friendly and Cost-Effective

Feedback180° solutions are designed to be easy to use and cost-effective, making them accessible for businesses of all sizes. No technical expertise is required, allowing you to start collecting valuable data quickly.

Data-Driven Decision Making

Feedback180° enables real-time, NPS®-based decision-making, allowing you to plan strategies and optimize operations with precision, meeting customer expectations and industry standards more effectively.

Expertise in VoC and NPS® Implementation

With extensive experience in managing Voice of Customer (VoC) feedback, Feedback180° has developed an efficient and user-friendly NPS® system, helping your business to quickly implement and see results.

Rapid Problem Identification and Resolution

With instant alerts and efficient case management, you can quickly identify and resolve customer issues, maintaining high levels of customer satisfaction.

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