Bank of Thailand's Market Conduct Compliance

The Bank of Thailand's Market Conduct Compliance is a product designed to help financial institutions comply with market conduct regulations and prevent risks related to complaints. Developed with Feedback180’s proprietary AI model, this solution offers automated monitoring, data analysis, and real-time compliance tracking, ensuring adherence to the '4 Nos' principle—preventing deception, coercion, disturbance, and exploitation.

It allows proactive adjustments, enhances the end-to-end management system,
and ensures that organizations effectively maintain fair, ethical, and compliant financial services.

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Proactive Risk Management and Prevention

  • The Early Warning System identifies potential compliance breaches and customer complaints before they escalate, enabling financial institutions to proactively address risks and prevent future issues.

Automated Monitoring and Analysis

  • Real-time Compliance Tracking continuously monitors adherence to market conduct regulations, including the “4 Nos” principle, while Data Analysis leverages AI to provide insights into potential risks and areas for improvement.​
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Enhanced Efficiency and Effectiveness

  • The End-to-End Management System streamlines the entire market conduct compliance process, from monitoring to reporting, while promoting Fair and Ethical Practices to help organizations maintain compliant and ethical financial services..​

Why Choose Feedback180°?

Accurate and Reliable Analysis

Using AI and NLP, the system ensures accurate and precise violation detection, reducing human error.

Efficient Management of Large Data Volumes

The system processes large data volumes that humans can't handle in a short time, enhancing the ability to manage Market Conduct data.

Reduces Work Time

It speeds up text review processes, minimizing the need for staff training on Market Conduct-related tasks.

Supports Multiple Data Sources

It connects and integrates data from various sources, delivering analysis via a dashboard for easier issue tracking and faster problem resolution.

Real-Time Data Analysis

Real-time monitoring enables quick responses to Market Conduct issues efficiently.

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